quality control
| Research & Development, Quality & Safety |
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Our standard products are known worldwide while, obviously, our customized products are only known to individual clients. We help by providing the confectionery and pharma industry with solutions offering support and developing new products which can be extensively processed and tested in our modern laboratories and pilot plant. These installations are used exclusively by our customers to implement and test the customer's own or joint product ideas. Utmost confidentiality in connection with all tests goes without saying. In this manner we have developed and marketed more than 250 specific products to fulfil the individual requirements of our customers. We write CUSTOMER SERVICE with capital letters We place emphasis on an individualized customer service for highly effective customer care and advice. This is evidenced by the worldwide presence of our technical field service. Our food technicians regularly visit our national and international customers to ensure optimal local care and advice. And it is this service that distinguishes us from our competitors. Our customer care is not limited to the application of our own products. We also give help and recommendations concerning production processes, raw materials, machines and air-conditioning under critical production conditions. Laboratory Highly qualified personnel give the necessary assurance for the reliability of the results. A carefully designed system of continuous documentation, backed by a comprehensive calibration and preventative maintenance plan, are our standard. We are committed to the very highest quality and safety standards as our prime business principle. Complete control All raw materials and the resulting products are subject to a stringent quality process from the moment of the incoming materials right up to the dispatch of the final products. Computer-backed production programs ensure that everything is retraceable from product to raw material and viceversa. All production stages and analysis results are documented and can be called at any time. An all-embracing HACCP system (a food risk analysis system) An all-embracing HACCP system guarantees that complete food safety is maintained throughout all processing stages commencing with the incoming raw materials and ending with the dispatch of our products. Our HACCP system is regularly vetted by the independent DQS GmbH within the framework of IFS and BRC audits and always receives top ratings. Constant further development of our QM systems "If you cease to improve yourself, then you cease to be good." This is the guiding motto for our endeavours to improve our potential within the framework of our quality management system. This comprehensive system covers risk analysis, audits, training, reviews, etc. |
 
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